Refund Policy

For eligible online consumer purchases, tell us you wish to cancel within 14 days after delivery, then return the goods within a further 14 days. Email amiraretailer@gmail.com with your name, order number, items and a clear statement that you wish to cancel. Contact us for the correct return instructions and address. You pay the direct cost of a change-of-mind return.

The cancellation right does not cover goods liable to deteriorate or expire rapidly, or sealed goods unsuitable for return for health or hygiene reasons once unsealed. These exceptions apply only where legally relevant; shelf-stable food is not automatically excluded.

If goods arrive damaged, are faulty or do not match your order, contact us as soon as possible at amiraretailer@gmail.com or +44 7307 412659. Include your order number, a description of the issue and photographs if available. Do not consume food that may be unsafe.

You retain your statutory rights, including applicable rights to reject, replacement or refund. A change-of-mind exclusion does not remove these rights. We will cover reasonable return costs where the goods are faulty or incorrectly supplied; contact us so we can arrange a suitable solution.

For an eligible cancellation, we refund the returned goods and the standard outbound delivery charge where required. Any extra cost of a premium delivery option is excluded. We may reduce a refund for handling beyond what is needed to inspect the goods, where the law permits.

Refunds use the original payment method, without a refund fee. We process a cancellation refund within 14 days of receiving the goods back or evidence that they were sent, whichever is earlier, unless a different statutory rule applies. Keep proof of postage. Contact us before returning food so we can advise on safe handling.

This policy applies to consumer purchases and does not limit statutory rights. For wholesale orders, contact us about the agreed terms. Last updated: 4 November 2026.