Terms & Conditions

Amira Importers supplies Malaysian groceries to customers in the UK. Contact us at amiraretailer@gmail.com or +44 7307 412659 for order enquiries, product questions and wholesale requests. These terms apply to consumer orders placed through this website. Wholesale orders may require a separate written agreement.

All prices are shown in pounds sterling. The order total, including applicable delivery charges, is displayed before you place your order. Product availability and prices may change; changes do not alter an order already accepted.

Read the product description, pack size, ingredients and storage guidance before ordering. Recipes and packaging can change: always check the label on the item received. If you have an allergy or dietary requirement, ask us for confirmation before buying. Do not consume a product if its suitability is uncertain. Product photographs are illustrative and packaging may vary.

We deliver across the UK. Any stated delivery estimate is an estimate unless we agree a specific date with you. We will deliver within 30 days of accepting an order unless a different timeframe is agreed, including for a pre-order. Contact us if an order is delayed or arrives damaged. We remain responsible for goods until they are delivered to you or your nominated recipient.

If we cannot fulfil an order, we will contact you and refund any payment taken for the unavailable goods. We will not substitute products without your agreement. If you notice an order error, contact us promptly; an order already dispatched may need to follow the returns process.

Our Refund Policy explains cancellation, returns and remedies for faulty or incorrectly supplied goods. Nothing in these terms limits your statutory consumer rights or liability that cannot lawfully be excluded. We aim to resolve complaints directly: email amiraretailer@gmail.com with your order number and details.

These terms are governed by the law of England and Wales, without removing mandatory consumer protections or your right to bring proceedings in the courts where you live in the UK. Last updated: 4 November 2026.